Wednesday 27 February 2013

RANT | Pet Peeves from a Shop Assisstant

I just feel the need to have a little rant about some people. I work in a retail environment and I love it. I like interacting with people and it's really helped me, my anxiety and confidence. Most customers are brilliant; they are polite and say thanks and have a nice little chat but there are always those people that need a good ol' smack upside the head. It costs nothing to be polite, and life would just be that little bit better. I just wanted to list my top pet peeves to just out it out there! 

  1. Don't pay for that 55p item with a £20 note and not even say sorry about it. I'm fine if you say sorry I don't have anything smaller, but if can see you have smaller money in your wallet/purse I'm not going to be best pleased, and you will be getting small change so it weighs you down. 
  2.  Don't answer the phone when you're being served. Waiting that extra 20 seconds isn't going to hurt, and it's just a little rude. The worst thing is answering when you're mid conversation with me, but coming to the till while talking on the phone and expecting me to be a freaking mind reader over what you want is not okay.
  3. Take your headphones off! I listen to music if I'm shopping on my own, but when I reach the cash desk, I take them out! I'm not going to shout at you, and I'm not a mind reader.
  4. If my hand is out or free, please don't put cards or coins on the counter! It just makes things harder to pick up and makes this whole process longer than it needs to be. 

  5. Please be prepared to pay! If you have to stand in a queue for 5 minutes, please get your money out. It really bugs me when people get to the counter, and then take ages finding money and cards. If you know you have a points card for a shop, get it out in preparation. I've had people search for a points card for about 10 minutes, while other people wait. I've had to call other members of staff to serve the other customers. It's not cool, and you're just holding everyone up.
  6.  Don't try and hold your purchases from me. I know it might be embarrassing that your buying sexual aids and things like that but I have to scan it and I know what you're buying. I don't care, people buy it every day.
  7. Number 6 leads me onto this one. Please don't ask me about condoms and various other sexual products when you don't need to. I've had one to many creepy old men argue over the amount of xl condoms in a box and if sexual aids need extra batteries and how often do they need to be replaced. Dude,I know you can read, and seriously, with the condoms, don't keep kidding yourself.
  8. Would it hurt you to say hello or thanks? It cost nothing! Nothing!! I get that you could be shy or you could just be an asshole but at least acknowledge that I'm a human. I don't appricaite rudeness. I put up with it because it's my job and it's how I afford to eat and not live on the streets, but if I could I'd give rude people a good peace of my mind.
  9.  It's not my fault that the price of something is wrong! I know it's not nice, but don't treat me like I've just slapped you or kicked your dog. I can't help it. I just work here, I don't purposefully put out wrong price to make you look silly or anything. It's a genuine mistake by the company, and if you're nice it's a simple process to get someone to fix it for you. You will get it at the advertised price, but being nice about it will make sure you get the cheaper price in a much easier way!
  10. Number 9 leads on to this one perfectly as well! Do NOT shout at me or get pissy with me if you read something wrong, or if we have no stock. I can't help if we don't have stock. I apologize, and suggest places you might get it. I cannot do anymore than that so please don't shout. You're lucky I can't shout back, because something I really want to. Also, if you read something wrong and I have to tell you that don't get angry. I understand that things are crowded on a shelf, and it's easy to misread a price or offer, but I can't change the price/offer if you've read it wrong. Just be graceful about it, because you'll look like a knob when things get heated. 
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This is true but in no way meant to offend anyone. I just hope that you treat people who work in shops in a way you would want to be treat. I know I'm paid to be there but that doesn't meant you can treat me like crap. 

Thanks for reading, and I hope it either made you chuckle or smile or something other than making you want to throw vegetables at me head. 
 


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20 comments:

  1. I work in a betting office and oh my word, some of the things I've been called are awful! I can totally relate to this post. It bugs me when I have to apologize for only having a 20.00 note for a low cost item. As when I need notes I've only ever got a purse full of change! Lmao. But I do apologize to the shop assistants as it's only polite.

    Louise x

    Confessions of a Secret Shopper

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    1. I can imagine it worse in a betting office than a shop. Some people really aren't 'people' people in those kind of places! It is just polite apologize for having a big note. I don't mind then! I've had someone refuse to take the change before. They paid with a £50 note and I didn't have any notes to give them and they made me call manager to complain about the fact I gave them coins as change! I have never been quite so ANGRY at a customer.

      Sarah xo

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  2. Omg i work in a food restaurent & i hate when customers put the change on the counter instead of my hand, id rather leave it there until they realise to put it in my hand & when they swear at me because one of our shake machines is broken, id love to swear right back at them give them their money back & tell them your barred please leave haha id love to do that so much, I mean i don't go to work to be treated like a piece of crap & i feel your pain. Also talking about money, if i work in the early mornings i hate when people keep handing over £20 i don't have any other change so you will get change in £s instead :P

    xx

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    1. I just don't know why people think they can be so rude? Do they not have jobs where they speak to people? Swearing is just to far over the line for me, and then I'm just refusing to acknowledge that they are a customer! I'd either get someone else to serve them or tell a manager. I might work in a shop, but no one has the right to start fing and blinding at me.

      Sarah xo

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  3. I Iwork in a betting office now but used to work in a clothes store i could write something like this that would horrify you. Working in retail for 7 years i have so many horror stories!

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    1. I'm getting to year 3, and I don't know how people can do it for decades. People never make me quite as ANGRY as customers can. It's horrific that they think they can treat people the way they do!

      Sarah xo

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  4. Lovely post! I also worked in retail and experienced these things. People can go crazy!! I have experiences people digging in their bags for more than 10 mins for change. Its really bad how immature customers really behave sometimes.

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    1. It's awful! I just don't know what makes people think they have the right to treat people that way!

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  5. Haha totally agree with everything you said! So true for my work as well! xx

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    1. It's horrifying really haha :p

      Sarah xo

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  6. This post made me laugh. I have to deal with people like this all the time. I work in a soft play area that shuts at 3:30 someone brought there child in at 3:10 then had a go at me for telling them I cant let them in for 10 minutes and they had read the weekday times instead of weekends but that was all apparently my fault!
    Good post xx

    thesecretblogger1830.blogspot.co.uk

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    1. I HATE it when people blame me for things they have wrong, and then continue to get angry when I explain and even say sorry that they have it wrong. People need to learn some manners!

      Sarah xo

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  7. I completely agree. I work in a shop where there are a few stages til the customer gets the product...(can you guess where?! Haha!) and people are ridiculously rude. Especially when collecting items, they can push you to work faster or when they talk to their friends and barely acknowledge you! We are still doing our job, there's no need to be disrespectful. We don't actually have to serve you!

    Ashleigh x
    lifehighslowsandgarb.blogspot.co.uk

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    1. Haha I think I might have an idea :P

      It's awful that people think they can do that. It's often people that should know better too. I kind of expect younger people to be a little rude, but the older people are the worst! Old ladies are the worst of everything I said. I know you have to respect your elders and all, but they should have to earn respect too!

      Sarah xo


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  8. Spot on!

    The points you mentioned can be carried over to any customer service type job!

    I don't understand some peoples need to commit the above "customer service crimes," shall we say :P

    xx
    Tam from totallytamryn.blogspot.com

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    1. It makes me think what they do as a job! Most people have some customer facing part of the job and they must know what it like for people to be rude to them! I just hope they will all learn one day!

      Sarah xo

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  9. i can totally relate to ALL of these! especially number 2, how annoying!
    that's people for you now days, ay.

    www.happyrebekah.blogspot.co.uk x

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    1. I'm glad people agree. I had awful visions of this not going down well!
      I'm hoping these kinds of people read and learn a thing or two!

      Sarah xo

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  10. haha Im glad to read Im not the only one with certain pet hates! The telephone drives me mad its just so rude.

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    1. I know! it won't hurt to put it down for 20 seconds!

      Sarah xo

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